Policies and Disclaimers


COVID 19 Statement: For the safety of our staff we will not be allowing clients to enter onto our mobile unit. Additionally we are not offering in home services at this time.  For the safety of you and others face mask and/or coverings are required during the entire appointment. If you have been exposed/diagnosed with COVID 19 please inform us prior to your appointment date. If you have experienced any of the signs and symptoms of COVID 19 it is required that you reschedule our appointment. If you have been diagnosed with COVID 19 your pet may still be able to be serviced ( Please contact our office for more details). Please note that we have the right to refuse services to any client that does not abide by the statements mentioned above in relation to COVID 19. Also note that if we become aware that a client knowingly exposes our staff to COVID 19 without notifying us prior to their appointment, the client will be suspended indefinitely, respectfully. In some cases our doctors may agree to alter the normal routine based on safety ,security, and the severity for the need of pet care. 

Hospital Deposit Policy: It is required for all clients to pay a security deposit ( Travel Fee + Exam Fee). This fee is to be paid prior to our staff beginning route to your residence. This fee can be paid over the phone or via email. The only instance in which a scheduled appointment can be secured/confirmed is by remitting payment of the security deposit to Jackson's Veterinary Services LLC. If the appointment is not confirmed within 24 to 48 hours of the appointment then the appointment may be given to another client. Please note that this is a non-refundable deposit which means that refunds are not allowed. However, the client can reschedule the appointment in order to utilize the funds. In the case of needing to reschedule less than 24 hours prior to the scheduled appointment time, a $15.00 inconvenience fee will be charged. 

Invoicing Disclaimer: All invoices should be paid in full at the time of service. Unfortunately we do not offer any in house payment plans. If an invoice happens to enter into the "Outstanding" status a one-time $75.00 late fee will be added to the outstanding balance. Additionally a 3 % finance charge will be added to the outstanding balance per week until the balance has been paid in full. If the invoice has not been paid within 30 days of service being rendered the remaining balance will be reported to the National Credit Bureau and may negatively impact your credit score. 
 
Appointment Wait Time Disclaimer: Upon arrival our staff will be required to wait 12 minutes prior to departing the premises in the case of the client not being present. This also includes cases where the client cannot capture the patient for examination. Our staff are not allowed/ required to capture, trap, or search for your pet to be examined. If the doctor on staff during the appointment so choose to participate in such activity there will be an added "Professional Fee"  in the amount of $115.00 per 30 minutes added to your invoice. After 12 minutes of the client not being present our staff will depart the premises. Should this activity occur the "Comprehensive Exam " line item will be transferred to the " No Show" fee of the cost of the examination. Should the doctor on staff decide to perform services after a 12 minutes wait time, a "Professional Time Fee" in the amount of $35.00 will apply. 

Records Request Policy Effective 4/1/2021:

All records request will take a minimum of 48 hours to be processed. It is highly possible that most request will be completed sooner, however, other record requests may take longer.  Records requests may be submitted by completing the records requests form online at www.jacksonsvet.com. In order to check the status of the requests simply send an email to [email protected] 

Foreign Prescription Request Policy Effective 4/1/2021:

Effective 4/1/2021 Jackson's Veterinary Services will not receive any prescription request from third party pharmacies (outside pharmacies). If you would like to utilize an outside pharmacy you have the option to request a "WRITTEN" prescription during the time of your appointment. All "WRITTEN" prescriptions requested outside of your scheduled appointment time will have to be requested by visiting www.jacksonsvet.com and completing a prescription request form. All prescription request will take 48 hours to be processed. If a prescription is requested outside of your scheduled appointment time it will have to be mailed to your address due to our mobile nature of business. Shipping cost may apply for all prescriptions that require mailing via USPS to the client's address. You will have the option of standard or expedited shipping depending on how soon you will need the prescription. All mailed prescriptions are required to have tracking services your your convenience and to ensure that you have received the prescription. If you would like to avoid the hassle and have the freedom of order products at your convenience we do have an online pharmacy. This pharmacy is available to our clients 24/7. For our online pharmacy no prescription is needed as all orders are processed manually and are typically processed within 6 hours of the order being placed. Most products will ship within six to 8 hours of the prescription being approved when utilizing the online pharmacy. To visit our online pharmacy please visit. www.jacksonsvet.com and click the " ONLINE PHARMACY" at the top right side on the page in blue.


Personal Data Privacy Policy: 

What personal data we collect and why we collect it

We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your email, which you submit to us through Facebook.

Who we share your data with

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.
In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.

We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. You can also indicate that you do not wish to receive marketing communications from us by emailing [email protected] Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or emailing [email protected], we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.

Appointment Request

We cannot give estimates over the phone; using the form is the best way to reach us.

Mailing Address

4501 Charlotte Ave #90784, Nashville, TN 37209

Hours of Operation

Call for urgent care if you feel your pet needs to be seen before you are able to get an appointment!

Monday:

Appointments 9am-5pm

Mobile Urgent Care/ Transport Services 5pm-9pm

Tuesday:

Appointments 9am-5pm

Mobile Urgent Care/ Transport Services 5pm-9pm

Wednesday:

Appointments 9am-5pm

Mobile Urgent Care/ Transport Services 5pm-9pm

Thursday:

Appointments 9am-5pm

Mobile Urgent Care/ Transport Services 5pm-9pm

Friday:

By Appointment Only

Urgent Care/ Transport Services Offered If We Have Availability

Saturday:

By Appointment Only

Urgent Care/Transport Services Offered If We Have Availability

Sunday:

By Appointment Only

Urgent Care/Transport Services Offered If We Have Availability