Policies and Disclaimers


COVID 19 Statement: For the safety of our staff we will not be allowing clients to enter onto our mobile unit. Additionally we are not offering in home services at this time.  For the safety of you and others face mask and/or coverings are required during the entire appointment. If you have been exposed/diagnosed with COVID 19 please inform us prior to your appointment date. If you have experienced any of the signs and symptoms of COVID 19 it is required that you reschedule our appointment. If you have been diagnosed with COVID 19 your pet may still be able to be serviced ( Please contact our office for more details). Please note that we have the right to refuse services to any client that does not abide by the statements mentioned above in relation to COVID 19. Also note that if we become aware that a client knowingly exposes our staff to COVID 19 without notifying us prior to their appointment, the client will be suspended indefinitely, respectfully. In some cases our doctors may agree to alter the normal routine based on safety ,security, and the severity for the need of pet care. 

Hospital Deposit Policy: It is required for all clients to pay a security deposit ( Travel Fee + Exam Fee). This fee is to be paid prior to our staff beginning route to your residence. This fee can be paid over the phone or via email. The only instance in which a scheduled appointment can be secured/confirmed is by remitting payment of the security deposit to Jackson's Veterinary Services LLC. If the appointment is not confirmed within 24 to 48 hours of the appointment then the appointment may be given to another client. Please note that this is a non-refundable deposit which means that refunds are not allowed. However, the client can reschedule the appointment in order to utilize the funds. In the case of needing to reschedule less than 24 hours prior to the scheduled appointment time, a $15.00 inconvenience fee will be charged. 

Invoicing Disclaimer: All invoices should be paid in full at the time of service. Unfortunately we do not offer any in house payment plans. If an invoice happens to enter into the "Outstanding" status a one-time $75.00 late fee will be added to the outstanding balance. Additionally a 3 % finance charge will be added to the outstanding balance per week until the balance has been paid in full. If the invoice has not been paid within 30 days of service being rendered the remaining balance will be reported to the National Credit Bureau and may negatively impact your credit score. 
 
Appointment Wait Time Disclaimer: Upon arrival our staff will be required to wait 12 minutes prior to departing the premises in the case of the client not being present. This also includes cases where the client cannot capture the patient for examination. Our staff are not allowed/ required to capture, trap, or search for your pet to be examined. If the doctor on staff during the appointment so choose to participate in such activity there will be an added "Professional Fee"  in the amount of $115.00 per 30 minutes added to your invoice. After 12 minutes of the client not being present our staff will depart the premises. Should this activity occur the "Comprehensive Exam " line item will be transferred to the " No Show" fee of the cost of the examination. Should the doctor on staff decide to perform services after a 12 minutes wait time, a "Professional Time Fee" in the amount of $35.00 will apply. 

Appointment Request

For a Virtual Consultation - Request it in the notes section.

Mailing Address

4501 Charlotte Ave #90784, Nashville, TN 37209

Hours of Operation

We are also available for urgent care if you feel your pet needs to be seen before you are able to get an appointment.

Monday:

Appointments 9am-5pm

Mobile Urgent Care/ Transport Services 5pm-9pm

Tuesday:

Appointments 9am-5pm

Mobile Urgent Care/ Transport Services 5pm-9pm

Wednesday:

Appointments 9am-5pm

Mobile Urgent Care/ Transport Services 5pm-9pm

Thursday:

Appointments 9am-5pm

Mobile Urgent Care/ Transport Services 5pm-9pm

Friday:

By Appointment Only

Urgent Care/ Transport Services Offered If We Have Availability

Saturday:

By Appointment Only

Urgent Care/Transport Services Offered If We Have Availability

Sunday:

By Appointment Only

Urgent Care/Transport Services Offered If We Have Availability